This policy explains how returns and refunds work at Shoplix. It applies to orders shipped to the United States, the United Kingdom, Canada, and Australia.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email support@shoplix.yasserads.com within 7 days of delivery. Include your order number and clear photos of the item and packaging. We will review the claim and, where it is confirmed, arrange a replacement or refund.
Change of mind
You may request a return of unused items in their original packaging. Contact us before sending anything back so we can confirm whether the item is eligible and how to return it. Items that have been worn, washed, or returned without original packaging may not be accepted.
Refunds
Approved refunds are issued to the original payment method after we have inspected the return. Shipping charges are refunded only when the product arrives damaged or is incorrect, as stated in our Terms.
How to start a return
Email support@shoplix.yasserads.com with your order number and the reason for the return. Do not post items back until we have confirmed the next step.